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Policy

The shop warranty

MinFast covers assembly faults and accessories it fits for 12 months.

What the shop covers

MinFast covers assembly faults and the accessories it fits (mirrors, luggage racks, anti-theft locks) for 12 months from the day you collect the scooter.

  • Three free check-ups in the first year: bolts tightened, brakes checked, software updated where there is an update.
  • Battery, motor and controller follow the warranty book that comes with the scooter; the shop takes the scooter in and handles the paperwork.
  • Bringing the scooter and the receipt to the shop is all it takes. Customers further away call first to agree a time.

Not covered

  • Damage from crashes, deep flooding, or home repairs and modifications.
  • Normal wear: tyres, brake pads, bulbs.

Repair times

Small faults are fixed the same day. When a part has to be ordered, the shop gives a time frame on drop-off and lends another scooter if the repair takes more than 3 days.